Association Services recently sent out a Service Feedback Questionnaire to all of our current board members. We thought you would like to hear what others had to say about our company. Here are a few of the most answered questions and responses.
What service or services do you appreciate most or find the most helpful?
- There are several - its basically what they do 5 days a week for us.
- Email communication.
- Receivables/collections-understanding CC&Rs.
- Guidance for HOA and keeping us informed.
- To be able to ask any question and know you will get an answer and/or help.
- Assistance with clarifying Rules&Regs, ByLaws, and Board Meetings.
- Questions are always answered promptly and efficient.
- Dealing with the homeowners.
- Knowing how HOAs work.
- Speedy response time.
- Seminars/Classes
- Monthly reports
- I like the meetings you provide for free in the evenings on a specific topic.
- I like how relaxed your office, staff and attitudes are while underneath i know you are extremely qualified and professional.
What was the main determining factor that affected your decision to hire us as your Management Company?
- Pay as you use. No flat fees.
- Professionalism
- Price
- Your company was in place when i moved in. But you guys are Great!
- Friendliness, Openness, Professionalism, Knowledge
- Professionalism, Skills, Understanding
Any additional feedback and/or suggestions.
- Jessica and DeAnna are a huge help - Keep up the good work.
- You guys do a great job and congrats to Evelyn, she is very good.
- I enjoy the people of Association Services. They are quick to respond.
- The seminar "Community Association Board Member Training" brought the role of the BOD into a clearlight. Helped define how meetings are to work, etc. An EXCELLENT Seminar!!
- I like how you take care of everything - like getting the bank to call to get the secretary's signature, etc. Plus, the real benefit you provide is "pro-active planning" - meaning, you coach us on everything that needs to be done and prior to it being due. I like the way you price your services - pay for what you get rather than a flat fee.
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